Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team immediately after placing your order.

Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. You will receive a confirmation email once your cancellation has been successfully processed.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be:

• In its original packaging with all tags attached
• Unused and in the same condition as when you received it
• Accompanied by the original receipt or proof of purchase

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (such as shipping the wrong item).

Some items are non-returnable for hygiene reasons, including but not limited to personal care products and intimate apparel. These exceptions will be clearly marked on the product page.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 3 business days, and a credit will automatically be applied to your original payment method.

The time it takes for the refund to appear in your account depends on your payment provider's policies. Credit card refunds typically take 5-10 business days to process. Please note that shipping costs are non-refundable unless the return is due to our error.

For items purchased during promotional periods, only the final sale price will be refunded. Any discounts or special offers applied to your original purchase cannot be transferred to future orders.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional time to process the refund transaction.

If you've confirmed with your bank that the refund hasn't been processed, please contact our customer service team with the following information:

• Your order number
• The date of your return
• The shipping carrier and tracking number for your return package
• Details of your communication with your financial institution

We will investigate the matter promptly and keep you informed throughout the process. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:

For faster service regarding returns or refunds, please include your order number in all communications. We strive to respond to all inquiries within 24-48 business hours.