Hey there! At Trekflexe, we’re not just another e-commerce site—we’re a small team of outdoor enthusiasts who genuinely care about your experience. Ever since our founder, Jake, started this journey from his garage in Pasadena, one thing hasn’t changed: we read every email. Seriously, Jake still replies to customer messages himself (though he’s a bit slower these days).
Got a question about our gear? A suggestion to make Trekflexe better? Or just want to share your latest adventure? We’re all ears. Here’s the thing—we’ve made some of our best product changes based on customer feedback. Like that time Sarah from Colorado suggested adding extra pockets to our bestselling backpack. Now it’s our top-rated item!
P.S. If you’re emailing about an order, include your order #. But honestly? Even if you just want to chat about hiking trails, we’re here for it. Adventure starts with a conversation, right?
Fun fact: Our name combines "trek" and "flexible"—because life’s too short for rigid plans. Whether you’re a weekend camper or a thru-hiker, we design gear that adapts with you. Not convinced? Try us. We’ve got a 100% satisfaction guarantee, and no, that’s not just marketing talk.
